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Terms and Conditions That Govern Your Account

Every account on shopislot operates under these terms — they define how your wallet, deposits via DANA, OVO, or GoPay, and access to the lobby are managed. Access to our services depends on local law and is available only where your region permits it.

DANA, OVO, GoPay coveredAccount wallet rulesIndonesia-eligible regionsMobile access termsSupport contact rights
shopislot Terms and Conditions That Govern Your Account
TERMS CONTACT PATHS

Reach Us About Your Account Terms

Live Chat Support Open the chat widget from any page on your account. Our Indonesia support team handles terms questions, wallet disputes, and account access issues around the clock.
Email for Account Queries Send detailed terms or transaction questions to our support inbox. Include your account ID and the payment method used — DANA, OVO, or GoPay — for faster handling.
Account Help Centre The help section inside your account covers common terms questions: how withdrawals are verified, how wallet linking works, and what happens when a session is flagged.
HOW WE HANDLE YOUR DATA

Account Security and Your Rights Under These Terms

Account Data Retention We keep your account data for as long as your account is active or as required by applicable regulations in your region. You may request a summary of what we hold by contacting support.
Session and Cookie Use We use session cookies to keep your mobile login active across the lobby, live tables, and your wallet screen. You can clear cookies via your browser settings, though this will end your active session.
Wallet Verification Steps Before a withdrawal is released to your DANA, OVO, or GoPay account, we run a wallet-matching check. This confirms the registered e-wallet belongs to the account holder — no third-party transfers allowed.
Requesting Term Changes If you believe a term has been applied incorrectly to your account, raise it through live chat or email. We will review and respond in writing. We do not accept verbal-only disputes.

Common Questions About These Terms

These answers cover what our terms mean for your day-to-day account use — from how payments are governed to how you can request account changes or data access.

The core account terms apply to all accounts. DANA, OVO, and GoPay each have their own processing rules on top of ours — both sets apply when you transact through those channels.

Access depends on your local law and eligible region. If regulations where you are do not permit online gaming activity, those rules take precedence and we cannot override them.

We retain account records for the period required by applicable regulations. After that window, data is removed from active systems. Contact support to request a copy before closure.

We will post updates to this page and, where practical, notify you through your account. Continuing to use the account after an update means you accept the revised terms as written.

The check confirms your nominated DANA, OVO, or GoPay account matches the name on your registered profile. This protects your funds and prevents unauthorised third-party transfers from your account.

Open a case through live chat or email, provide your account ID and the specific term in question. We respond in writing; no verbal-only disputes are accepted or actioned.