Reference

How shopislot Handles Your Personal Information

Your account details, payment activity through DANA, OVO, or GoPay, and browsing behaviour on shopislot are handled with a clear set of rules — not guesswork.

DANA, OVO, GoPay data coveredAccount security practicesYour right to access and deleteCookie controls includedContact path for data requests

Explore the Lobby Read FAQ

What Information We Collect and Why

shopislot Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with shopislot, we collect the information you provide directly — your name, contact details, and the payment method you link, whether that is DANA, OVO, or GoPay. We also collect technical data generated by your session: device type, browser fingerprint, IP

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address, and interaction logs. This data serves two core purposes. First, it lets us process your deposits and withdrawals accurately — if you send via GoPay and the transaction needs verification, we need the wallet reference to trace and confirm it. Second, it helps us keep
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your account secure by flagging unusual login patterns or access from an unrecognised device in Bekasi or anywhere else. We do not sell your personal information to third parties. Where we share data with payment processors or fraud-prevention partners, we do so under data-handling agreements that
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limit how those partners may use your information. Availability of this service depends on local law and eligible regions. Your continued use of the account after any policy update means you have read and accepted the revised terms. We keep data only for as long as
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it is needed for the stated purpose or required by applicable law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA REQUEST CHANNELS

How to Reach Us About Your Privacy

If you want to access the data we hold on your account, request a correction, or ask us to delete your information, our support team handles these requests directly. You do not need a lawyer or a formal letter — just reach out through the channel that works for you, state your account details, and tell us what you need. We will confirm receipt and follow up with the outcome.

Live Chat Support Open the chat window from any page while logged in. State your request — data access, correction or deletion — and the support team will process it from your account record.

Email for Data Requests Send your written data request to our support address. Include your registered account name and the wallet type you use (DANA, OVO, or GoPay) so we can locate your record quickly.

Account Settings Path Some data preferences — like marketing contact opt-out and session cookie controls — can be adjusted directly inside your account settings without contacting support at all.

HOW WE PROTECT ACCOUNTS

Data Handling, Cookies, and Account Security

shopislot applies a layered approach to keeping your account data safe and your privacy choices meaningful. From the moment you log in on your phone, through every DANA or OVO transaction, to the session you close before handing your device to someone else — each step has a defined data-handling rule behind it. Here is what that looks like in practice.

Encryption in Transit

All data exchanged between your device and our servers travels over SSL. This covers login credentials, wallet references, and session tokens — nothing moves in plain text.

Cookie Policy

We use session cookies to keep you logged in across pages, and analytics cookies to understand how the lobby is used. You can reject non-essential cookies from the cookie banner without losing account access.

Data Retention Rules

Account data is kept for as long as your account is active and for the period required by applicable law after closure. Payment records tied to DANA, OVO, or GoPay transactions follow the retention period set by those rails.

Requesting Changes or Deletion

You can ask us to correct inaccurate data or delete your account record at any time. Deletion requests are processed after identity verification — we confirm you own the account before removing anything.

Common Questions About Your Data on shopislot

These are the questions we get most often from Indonesia account holders about how their personal data is handled, stored, and who can request changes. If your question is not here, the live chat channel is the fastest way to get a specific answer.

We collect your name, contact details, the payment method you register (DANA, OVO, or GoPay), device data, and session activity logs. Nothing beyond what is needed to run and secure your account.

We share data only with payment processors and fraud-prevention partners, under strict data-handling agreements. We do not sell your personal information to advertisers or unrelated third parties.

Contact our support team via live chat or email with your account name and registered wallet type. We will confirm your identity and send you the data we hold on your record.

Yes. Send a deletion request through live chat or email. We verify account ownership first, then remove your personal data. Payment records may be retained for the period required by applicable law.

Session cookies keep you logged in as you move through the lobby. Analytics cookies track page usage. Non-essential cookies can be rejected from the cookie banner — your account access is not affected.

We keep your data for the legally required period after account closure. DANA, OVO, and GoPay transaction records follow the retention rules set by those payment rails and applicable Indonesian regulation.

How shopislot Handles Your Personal Information

How to Reach Us About Your Privacy

Data Handling, Cookies, and Account Security

Common Questions About Your Data on shopislot

01 What personal data does shopislot collect when I open an account?

02 Does shopislot share my data with third parties?

03 How do I request a copy of the data shopislot holds on me?

04 Can I ask shopislot to delete my data?

05 How do cookies work on shopislot and can I turn them off?

06 How long does shopislot keep my account data after I close my account?

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