Reference

Legal Framework for Your shopislot Account

Using shopislot means your account and activity are governed by these terms, which set out what we do with your data, how your wallet transactions are handled, and what rights you hold.

DANA, OVO, GoPay coveredAccount rights explainedIndonesia-eligible regionsData handled with careContact paths clearly stated
shopislot Legal Framework for Your shopislot Account
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Reach Us About Any Legal or Policy Question

If something in these terms is unclear, or you want to request a copy of the data we hold on your account, our support team handles policy and legal queries through the channels below. For account-specific questions — such as why a GoPay or OVO transaction was flagged, or what data is tied to your wallet — use the live chat path so we can verify your identity securely before sharing any account records.

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Live Chat

Reach our Indonesia support team directly through the live chat window in your account dashboard. Available around the clock for policy and account queries.

Email Support

Send a written request — including your registered account email — to our support address for data access, correction, or deletion requests tied to your account.

In-Account Help

Log in, open the Help section, and submit a ticket tagged as a legal or policy matter. We aim to respond within one business day for formal data requests.

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How We Protect Your Account and Data

Account security and data integrity are not afterthoughts — they are built into how your shopislot account works from the moment you register. Here is what we actually do: SSL encryption is applied to every page, including the deposit and withdrawal screens where your DANA, OVO, or GoPay details are entered. Account access requires a verified OTP on each new device, so an unknown phone or browser cannot reach your wallet without a code sent to your registered number. We do not sell your personal data to third parties. Cookie data collected during your session is used only for account functionality and fraud prevention — not for cross-site advertising.

SSL on Every Transaction

Every deposit and withdrawal screen — including DANA, OVO, and GoPay flows — runs over SSL. Your payment reference data is encrypted in transit and never stored in plain text.

OTP Device Verification

Each new device or browser triggers an OTP sent to your registered mobile number. No unfamiliar device can access your account wallet without that code being confirmed first.

Data Retention Limits

We keep your account data only as long as legally required. Once your account is closed and the retention period ends, personal records are removed from active systems.

Policy Contact Path

To request a copy of your stored data, ask for a correction, or submit a deletion request, contact support via live chat or email with your registered account details.

Legal Policy Questions Answered Clearly

These are the questions we hear most often about our legal terms, data practices, and account rights. If yours is not here, open a support ticket and tag it as a policy matter — our team handles these separately from general account help so they get the right attention.

No. We store only the transaction reference numbers and amounts needed to match a payment to your account. Your e-wallet login credentials or PIN are never held on our systems.

Submit a data access request through live chat or email, including your registered account address. We will confirm your identity first, then share the records held on your account.

Yes. Once your account is closed, you can request deletion of personal records. We retain only what is legally required for the jurisdiction where your account was opened, nothing more.

Availability depends on local law and is accessible only where local regulations permit. Check the eligibility conditions on the registration screen before opening an account in your region.

Active account holders are notified at the contact address on file when terms change in a way that affects their data rights. We do not apply material changes without notice.

The OTP step creates a verifiable access record tied to your registered mobile number. If a login dispute arises, this log shows exactly which device and number authorised the session.